No actual GrubHub employee could apparently be bothered to defend their actions, but a hired PR flack wrote back saying: Infuriated, I reached out to the company for comment. GrubHub hypocritically claims to be “supporting the restaurants you love,” while actually trying to increase their own share of the take. Now they are taking advantage of the desperation caused by this massive global crisis, and exploiting the natural inclination of stressed, frightened and sleepless people to reach for any lifeline, no matter how catastrophic, in the hope of keeping their lights on and their people employed.
GrubHub’s fees can easily total more than a third of the pre-tax total, by their own calculations. They were often ruinous to restaurants even in better times. The fees charged by all meal delivery services are already extreme: “ typically, 20 to 30 percent per order,” sometimes more. Grubhub contributes nothing, extracts extra cash from restaurants they're professing to save. Here's how it works when restaurants give diners a discount and Grubhub makes money on the pre-discount totals: Restaurants give away free product, pay even more to GrubHub than usual.
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